Last updated: 11/06/2025
We want you to be fully satisfied with your purchase. Please read our policy carefully to understand how we handle returns, exchanges, and refunds for orders placed through our store hosted on anprimehub.com.
🕒 1. Return Period
You may request a return within 30 days of receiving your order. After 30 days, unfortunately we cannot offer a refund or exchange.
🎁 2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging, with tags attached.
- You must provide proof of purchase or order number.
- The return must be approved by our support team before you ship the item.
To start a return, please email us at [email protected] with your order number and photos (if applicable).
Do not send your items back without authorization, as they will not be accepted.
🧾 3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery.
We will gladly send a free replacement or issue a refund, depending on the situation.
We may ask for photos or videos of the product and packaging for verification.
📦 4. Where to Return
If your return is accepted, we will provide:
- The appropriate return shipping address (based on supplier location).
- Instructions for preparing and shipping the package.
Return shipping costs are the customer’s responsibility unless the return is due to our mistake.
🚫 5. Non-Returnable Items
We cannot accept returns for:
- Custom-made or personalized products
- Personal care or hygiene items (e.g., face masks, cosmetics)
- Gift cards or sale items
🔄 6. Exchanges
The fastest way to exchange is to place a new order for the desired item once your return is accepted.
💸 7. Refunds
Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved.
Approved refunds are processed within 10 business days to your original payment method.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at [email protected].
🛑 8. Order Cancellations
Orders can be cancelled or modified within 10 hours after purchase.
Once production or fulfillment has started, cancellations are no longer possible.
📬 9. Lost or Delayed Packages
If your package is lost in transit or delayed more than 20 days (US) or 40 days (international), please contact us for assistance.
Refunds do not apply to orders delayed due to incorrect addresses, customs, or failure to collect the package.
📧 Contact Us
For all return, refund, or exchange requests, please contact:
📩 [email protected]